Refund Policy

1. Scope

This policy applies to all paid plans, vertical module add-ons, and recurring subscriptions purchased through NEXUPIRA. Custom-development and Enterprise engagements are governed by their individual written agreements, which prevail over this policy where they differ.

2. Digital service — non-refundable in principle

The Service is an online digital service supplied without a tangible medium and made available to you immediately. Consistent with international practice for digital services, by expressly consenting at purchase to immediate commencement of the service and acknowledging the resulting loss of any statutory cancellation / cooling-off right — the 7-day right under Taiwan's Consumer Protection Act, or the 14-day withdrawal right in the EU, EEA, UK and similar jurisdictions — that right is lost once you begin accessing the Service, and thereafter fees are non-refundable except as set out in Section 5 below. For international transactions processed by Paddle, the EU/EEA/UK 14-day right applies as set out in Paddle's Buyer Terms and Section 7 until you access the Service.

3. 7-day free trial

A 7-day free trial is provided at no charge and serves as the reasonable period to evaluate the Service before any payment. If you do not cancel before the trial ends, billing begins automatically for the selected plan. We recommend you complete your evaluation during the trial, because fees charged after it are subject to this policy.

4. Subscriptions, cancellation and auto-renewal

• Subscriptions are billed monthly or annually as a recurring charge and auto-renew unless cancelled before the current period ends.
• You may cancel renewal at any time in your account settings. Cancellation stops future charges; the Service continues until the end of the period you have already paid for, and we do not refund the unused remainder of that period.
• Downgrading a plan takes effect at the next renewal; we do not retroactively refund the difference for the current period.

5. When we do refund

We will correct and refund in the following cases:

• Duplicate charges — you were charged more than once for the same period.
• Billing errors — the amount charged does not match the plan or quotation you agreed to; over-collected amounts are refunded.
• Material non-performance attributable to us — a paid feature could not be provisioned or was substantially unavailable for a sustained period due to a fault on our side, and we are unable to remedy it within a reasonable time.

Refunds are not available where termination results from your breach of the Terms, for change of mind after the service has commenced, for partially-used periods, or for dissatisfaction with AI-generated output that performs as described.

6. Taiwan customers (TWD)

Taiwan transactions are processed by our payment service provider NewebPay (藍新金流科技股份有限公司) and its partner acquiring banks. A government-certified e-invoice is issued after successful payment. Where a refund under Section 5 is approved, the related e-invoice is voided or a credit note is issued in accordance with Ministry of Finance rules; please raise invoice corrections within the month of issuance (no later than the 10th of the following month) at [email protected].

7. International customers (USD)

Outside Taiwan, payments are sold and processed by Paddle.com acting as our Merchant of Record. Paddle is the seller of record for the transaction and handles billing, applicable taxes, and refunds. International refunds are therefore governed by this policy together with Paddle's Buyer Terms; approved refunds are returned by Paddle to your original payment method. Where your jurisdiction provides a statutory withdrawal right (e.g. the EU/EEA/UK 14-day right), it applies as set out in Paddle's Buyer Terms: you may withdraw within 14 days of the transaction for a full refund — except once you have begun accessing the digital Service, where, having expressly consented to immediate provision and acknowledged the resulting loss of that right, it no longer applies (consistent with Section 2).

8. How to request a refund

Email [email protected] with your account email, the transaction date and amount, and the reason for the request. We aim to acknowledge within 2 business days and to decide eligible cases within 7 business days.

9. How refunds are processed

Approved refunds are returned to the original payment method through the original payment provider (NewebPay or Paddle). The time to appear on your statement depends on your card issuer or bank, typically 7–14 business days after approval. We do not refund to a different account or by another method.

10. Chargebacks

If you believe a charge is incorrect, please contact us first — most issues are resolved faster directly than through a chargeback. Filing a chargeback for a validly-rendered service may result in suspension of your account pending resolution.

11. Changes to this policy

We may update this policy from time to time; we will revise the "Last updated" date above and, for material changes, give notice by email or in-product before they take effect. The version in force at the time of your purchase applies to that purchase.

12. Contact

Refund and billing questions: [email protected]. Lofty Mems Co., Ltd. (嶸惠有限公司), Tax ID 54335019, No. 75, Xing'er St., Taoyuan Dist., Taoyuan City 330074, Taiwan (R.O.C.).