IT Support Quote Template
Small offices want to know two things: what a visit costs and how fast you come. Put hourly rates, response times and what a monthly plan covers on the quote.
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Example line items
| Item | Unit | Qty | Example price |
|---|---|---|---|
| Remote support | hour | 2 | 50–120 / hr |
| On-site visit (first hour) | visit | 1 | 90–180 |
| New laptop setup and data transfer | device | 3 | 80–200 each |
| Office Wi-Fi and network setup | job | 1 | 300–1,200 |
| Monthly support plan (up to 10 users) | month | 12 | 200–800 / month |
Amounts are examples before tax, not price advice. Add sales tax or VAT where it applies.
What to put on the quote
- Devices and users covered, and what is out of scope.
- Response times by severity and support hours.
- Hardware and licences: supplied by you or the client.
- Backups, security updates and who is responsible for data.
Common mistakes
- Unlimited support in a monthly plan with no user cap.
- Not stating that data recovery is best effort.
- Reselling hardware without warranty terms.
Deposit, balance and validity
Ad hoc work billed on completion in 15- or 30-minute increments; monthly plans billed in advance with a 30-day notice period. Quote valid for 30 days.
Questions people ask
What is included in the monthly plan?
List remote hours, visits, monitoring and updates, and the per-hour rate beyond that.
Do you guarantee data recovery?
No one can. State that recovery is best effort and recommend backups.
After-hours support?
Give a separate rate for evenings and weekends.