WhatsApp auto reply messages for restaurants and caterers

Someone messages for the first time

Hi, thanks for messaging {restaurant name}! Our menu is here: {menu link}. You can book a table, order takeaway or ask about catering right here.

Working out what they need

Hi, thanks for your message! Is this about a table, a takeaway order, or catering or private hire? Send the date, the number of people and the time and we’ll check for you.

Away message after closing

Thanks for your message! {restaurant name} is closed right now; we’re open {opening hours}. We’ll answer bookings when we open. For a table today, please call {phone}.

Asked about closing days

We’re closed every {closing day}{other closures}. We’re next open on {date}. Hope to see you then!

Asked for the menu and prices

Here’s our menu with prices: {menu link}. {minimum spend or service charge} If you have allergies or anything you don’t eat, tell us before you come.

A catering enquiry

Thanks for asking about catering! To quote, we need: 1) date and time, 2) number of guests, 3) venue, 4) budget or dishes you’d like, 5) whether you need tableware or staff. We’ll send a quote within {days} days.

Asked about group lunch boxes

Lunch boxes start at {price} each, and we deliver {number} or more to {delivery area}. Please confirm numbers and dishes {days} days before. Menu: {link}

Someone wants a table

To book a table, reply with the date, time and number of people (and how many children). We’ll confirm; the table is booked once you get our confirmation.

Changing numbers or cancelling

Got it, your booking on {date} at {time} is now for {number} people. If you need to cancel, please tell us at least {hours} hours before. Thank you!

Asked about private hire

We can do private hire on {date}: minimum spend {amount}, up to {number} guests. A {deposit} deposit holds the date and we can plan the menu together. Shall I hold it for you?

Deposit for catering or private hire

Catering and private hire need a {deposit} deposit, payable by {payment method}: {payment details}. The balance is due {when}. If you need an invoice for your company, tell us the details.

Confirming a takeaway order

Your takeaway order is in: {items}, {total}. It’ll be ready to collect at {time}; just give your name at the counter. Thank you!

A delivery is running late

Sorry, we’re very busy tonight and your order will be about {minutes} minutes late. We’re getting it to you as fast as we can.

A complaint about the food

I’m really sorry your meal wasn’t right. Could you tell us which dish and what was wrong? A photo helps too. We’ll look into it and tell you how we’ll put it right.

Something missing from an order

Sorry we missed the {item}! We can send it over or refund {amount} for it. Which would you prefer?

After a meal

Thanks for eating with us today at {restaurant name}! {new dishes or events} Hope to see you again soon.

After a meal or event

If you enjoyed the food, would you leave us a Google review? {review link} And if anything could have been better, just reply and tell us.