WhatsApp auto reply messages for auto repair shops

Someone messages for the first time

Hi, thanks for messaging {garage name}! To book a service or repair, send the make, model, year, mileage and what’s wrong, and we’ll find you a time.

A customer describes a problem

Thanks for your message! Could you describe it a bit more: when it started, any noises or warning lights? A photo or short video helps us take a first look.

Away message after closing

Thanks for your message! {garage name} is closed right now; we’re open {opening hours} and will reply then. If you’ve broken down and need recovery, call {breakdown number}.

Asked about a service price

A {mileage} service on a {model} is about {price}, covering {items}, and takes around {time}. The final price depends on the car and any parts needed; we’ll confirm before we start.

A rough estimate from photos

From the photos it could be {possible cause}, roughly {price range}. We’ll know for sure once it’s in; we’ll quote after the inspection and only start once you agree.

Choosing parts

There are two options for the part: {option 1} at {price} or {option 2} at {price}. The difference is {difference}. Let us know and we’ll order it.

Booking the car in

We can take the car on {option 1} or {option 2}. A service takes about {time}; you can wait or leave it with us and we’ll message you when it’s ready.

Moving a booking

Done, your booking on {date} is moved to {new date}. If we’ve already ordered parts, we’ll keep them for you.

Asked how to pay

You can pay by {payment methods}. If you need a company invoice, tell us the details beforehand. You’ll get an itemised bill with it.

Inspection results

Here’s what we found: {problem}. We recommend {item 1} at {price} and {item 2} at {price}; {item 2} can wait until next time. Reply with what you’d like done and we’ll get started.

Waiting for parts

The {part} will take {days} days to arrive. You can drive the car in the meantime; {driving advice}. We’ll message you as soon as it’s in.

Ready for pickup

Your car is ready! We did {work done}, total {amount}. You can collect it any time before {time} today, and we’ll talk you through it then.

The same fault comes back

I’m sorry about that! Please bring it back as soon as you can; the same fault within {warranty period} is fixed free. If it isn’t safe to drive, tell us and we’ll sort something out.

The bill seems too high

Thanks for telling us. I’ll pull up the job card and send you the parts and labour for each item by {date}. If we didn’t explain something beforehand, we’ll put it right.

Service reminder

Hi {customer name}, your {model} is due a service: it’s been {months} months and about {mileage} since the last one. Shall we book you in?

After pickup

Thanks for choosing us! If you’re happy with the work, would you leave us a Google review? {review link}