WhatsApp auto reply messages for hair salons

Someone messages for the first time

Hi, thanks for messaging {shop name}! Tell us the service you’d like and a time that suits you, and we’ll find you a slot. If it’s your first visit, a photo of your hair now helps.

Asked for a specific stylist

Hi! {stylist} has {option 1} or {option 2} this week. Reply with the time and the service and we’ll send you a confirmation.

Away message after closing

Thanks for your message! {shop name} is closed right now; our hours are {opening hours}. We’ll reply when we open. To book, leave the service and a preferred day.

Asked for the price list

Our prices: cut and finish {price}, colour from {price}, perm from {price}, treatment from {price}. Colour and perms depend on length and thickness; we confirm the price with you before we start.

A photo comes in for colour

Thanks for the photo! From your current colour and length, that shade is about {price} and takes {time}. If we need to lighten first, it costs and takes a bit more; we check your hair before starting.

Someone wants to book

Happy to book you in. Send the service, the stylist you’d like (if any) and two times that work. The booking is confirmed once you get our confirmation message.

A client is running late

Thanks for letting us know! If you’re within {minutes} minutes we can still do the full service; later than that we may need to shorten it or move you. We’ll confirm when you arrive.

Rescheduling or cancelling

No problem, your appointment on {date} at {time} is cancelled. Would {option 1} or {option 2} work instead? Reply with a time and we’ll rebook you.

Reminder the day before

Reminder: you’re booked for {service} with {stylist} tomorrow at {time}, {address}. If you need to change it, please tell us today. Thank you!

Deposit for long services

Lightening and long colour services take a {deposit} deposit to hold the time. You can pay by {payment method}: {payment details}. It comes off your bill on the day; {cancellation policy}.

Asked how to pay

In the salon you can pay by {payment methods}. Any hair products you buy can go on the same bill.

Unhappy with the colour

I’m sorry the colour isn’t what you expected! Could you send a photo in daylight? Within {days} days we’ll adjust it once free of charge. Let me find a time with {stylist}.

The bill was higher than expected

Thank you for telling us, and sorry it wasn’t clear. I’ll check what was done on the day and send you the breakdown by {time}. If we didn’t explain it beforehand, we’ll put it right.

After colour or a perm

Thanks for coming in today! Please wait {hours} hours before washing, use lukewarm water and dry your hair before bed, and the colour and curl will last longer.

Time for a trim

Hi {customer name}, it’s been {weeks} weeks since your last cut, so it’s about time for a tidy-up. Shall I hold a slot with {stylist} for you?

After a visit

Loving your new hair? If you’re happy, would you leave us a Google review? {review link} And if anything could have been better, just reply and tell us.