WhatsApp auto reply messages for interior designers
From the first enquiry to handover, a renovation project means hundreds of messages: site visits, quotes, stage payments, weekly updates and changes. These 16 replies are sorted by situation; put in your own fees and contract terms. Keep anything about money or dates in writing.
How to use: replace the words in braces with your own details before sending, e.g. {shop name} with your business name.
First hello
Someone messages for the first time
Hi, thanks for contacting {company name}! Tell us where the property is, its size, what state it’s in (new build, older home or one room) and a rough budget, and we’ll set up a call.
Asking for plans and photos
Thanks for your enquiry! Could you send a floor plan or some photos of the space? Any style references you like help too. Once we understand the brief, we’ll arrange a site visit.
Outside business hours
On site or after hours
Thanks for your message! We’re probably on site or finished for the day and will reply by {time}. For an emergency on a live job, please call {phone}.
Prices and quotes
Asked about design fees
Our design fee is {fee basis}; building work is quoted separately by item. The site visit is {site visit fee}. We can give a full quote after the visit and a first meeting.
Suggested shortcut /fees
A small job
Smaller jobs like {job} we can quote directly. Send photos and rough measurements and we’ll send a first estimate within {days} days, then a firm quote once we’ve seen it.
Suggested shortcut /estimate
Sending the quote
Your quote is here: {link}. It’s split into {sections}, with materials and quantities for each item. It’s valid until {date}; mark anything unclear and ask us.
Site visits and meetings
Booking a site visit
We can visit on {option 1} or {option 2}; it takes about {time}. Please make sure we can get in, and tell us if the building needs us to sign in.
Suggested shortcut /visit
Moving a meeting
No problem, our meeting on {original time} is moved to {new time}. Please have {documents} ready, and send any new ideas beforehand.
Deposits and payment
Stage payment
Under the contract, stage {number} of {amount} is due {when}. Please pay to {payment details}; we’ll send the invoice once it’s received.
Progress and variations
Weekly update
Done this week: {completed}. Next week: {next}. Site photos: {link}. If you have any questions, just reply here.
A delay
A quick update: {work item} is delayed by {days} days because {reason}, so completion moves to {date}. We’ve re-planned the following trades; if this affects your plans, let’s talk.
A requested change
We can do {change}. It adds {amount} and {days} days. If you’re happy, reply “agreed” and we’ll send an updated quote for you to sign before we start.
Complaints and refunds
A defect is reported
Thank you for telling us, and sorry for the trouble. Please send photos showing where it is; we’ll come and look before {date}, and anything under warranty is fixed free.
Neighbours complain about noise
Understood, and we’re sorry the neighbours have been disturbed. We’ll {what you will change} and keep to the building’s working hours, {hours}. Please pass on our apologies.
Thank-you and repeat business
Handover
It’s finished! Your handover list and warranty details are here: {link}. The warranty runs for {period}; you can always reach us here. Thank you for trusting us.
Asking for a review
A few weeks after moving in
How are you settling in? If you’re happy with the design and the work, would you leave us a Google review? {review link} We’d love to see photos of the finished home too.
How to set these up in WhatsApp Business
The WhatsApp Business app has three places for saved replies. Menu names differ slightly between Android and iPhone and change with app updates, so follow WhatsApp’s help pages linked below.
- Greeting message: in the app’s business tools, turn on a greeting message for people who message you for the first time. Use one of the first-hello replies.
- Away message: turn on an away message and schedule it for outside business hours. Use one of the after-hours replies.
- Quick replies: save the rest as quick replies with a short shortcut, then type “/” in a chat to pick one.
- Keep each saved reply to one question and one next step; long replies go unread.
- Check your hours, prices and policies in every saved reply whenever they change.
Replies you type or pick yourself in the WhatsApp Business app are ordinary chats. Messages sent through the WhatsApp Business Platform (the API that tools use) follow Meta’s pricing: from 1 October 2026 each business number gets 1,000 free service messages a month, then they are charged. Meta: WhatsApp pricing
WhatsApp Help Center: greeting messages, away messages and quick replies (checked 2026-10-25): greeting messages, away messages, quick replies
Using LINE as well? How to set up LINE Official Account auto-replies LINE Official Account pricing 2026: plans and message counts
Questions people ask
Is a WhatsApp message enough to agree a variation?
Use it to confirm the change, the cost and the extra time and ask the client to reply “agreed”, then update the quote or contract. The point is a clear written record you can find later.
How detailed should weekly updates be?
What was done, what is next, any delay and why, plus a few photos. Clients worry most when they hear nothing; a regular short update beats a long one.
Can I paste these straight into WhatsApp Business?
Yes. Replace the words in braces with your own details and save them as a greeting message, away message or quick reply. Send yourself a test message from another phone afterwards.
What is the difference between a greeting, an away message and a quick reply?
A greeting goes out automatically when someone messages you for the first time, an away message goes out automatically while you are away or closed, and a quick reply is a saved message you choose yourself in a chat.
Is it OK to send an automatic reply to every message?
Keep automatic messages to the first hello and after-hours replies. Everything else reads better when a person picks or checks it, which is why Rex drafts and waits for your approval instead of sending on its own.