WhatsApp auto reply messages for personal trainers

Someone messages for the first time

Hi, thanks for getting in touch with {business name}! If you’d like to try a session first, a trial is {price} for {minutes} minutes. Tell me your goal and I’ll suggest a time.

Before the first session

Hi, it’s {your name}. Before we start, could you tell me how active you are at the moment and whether you have any injuries I should know about? Then I can plan the right session for you.

You are teaching or off

Thanks for your message! I’m teaching or off right now and will reply by {time}. If you’d like a trial session, leave a couple of days and times that suit you.

Holiday break

No sessions from {date} to {date}; I’m back on {return date}. I’ll answer messages before then, and I’ll check any sessions already booked with you separately.

Asked about prices

Prices: trial session {price}, single session {price}, {number}-session package {price} ({price} per session), valid for {months} months. Most people start with a trial and choose a package after.

Asked about group classes

Group classes are {price} each, with up to {number} people. The timetable is here: {link}. Reply with the class you’d like and I’ll save you a spot.

Booking a trial

Great! I can do {option 1} or {option 2} for your trial. Which suits you? Wear something you can move in and bring water and a towel. {other notes}

A client cancels a session

Got it, your session on {date} at {time} is cancelled. Just a reminder: cancellations within {hours} hours {policy}. To make it up, I have {option 1} or {option 2}.

Reminder the day before

Reminder: session tomorrow at {time} at {address}. Try not to eat a big meal in the {hours} hours before, and bring water. If you need to move it, let me know today.

Buying a package

The {number}-session package is {price}. You can pay by {payment method}; I’ll send a receipt and keep a record of your sessions. It’s valid for {months} months; {extension policy}.

After a session

Great work today! We covered {what you did}. At home, try {homework}. Next time we’ll focus on {next focus}. If anything feels sore in a bad way, tell me.

Sessions running low

Quick heads-up: you have {remaining} sessions left on your package, valid until {date}. Shall we book the next few in now?

A client reports pain or an injury

Thank you for telling me. Please rest, and if the pain continues or gets worse, see a doctor. Before your next session we’ll talk through what to change, and I won’t count that session until you’re ready.

A client asks for a refund

Thanks for being straight with me. Under our terms, {refund policy}. I’ll work out the remaining sessions and the amount and send it to you by {date} to confirm.

A package is nearly used up

You’ve worked hard over these {number} sessions. Compared with your first one, {progress}. Would you like to carry on? Another package is {price}, and I can keep your regular time for you.

At the end of a package

Thank you for all the effort! If the sessions helped, would you leave me a Google review? {review link} And I’d love to hear what I could do better.