WhatsApp auto reply messages for cleaning businesses

Someone messages for the first time

Hi, thanks for messaging {business name}! To book a clean, tell us the area, the size of the home, what you’d like cleaned (whole home, kitchen, bathrooms, oven…) and a date that suits you.

Asking for photos

Thanks for asking! Could you send a few photos, especially of the kitchen and bathroom? Then we can estimate the time and the price.

You are cleaning or off

Thanks for your message! We’re probably at a client’s home right now and will reply by {time}. Our prices and services are here in the meantime: {link}

Asked about hourly rates

Our rate is {price} an hour for {number} cleaner(s), minimum {hours} hours; {supplies}. A {size} home usually takes about {hours}, depending on its condition.

Asked about an add-on service

{add-on service} is {price} per {unit}, and {number} or more is {discount}. Please tell us the model or size before we come.

End of tenancy or after building work

End-of-tenancy and after-builders cleans depend on the state of the place, so we quote each one. Send photos and the size and we’ll reply with a price within {days} days.

Someone wants to book

We have {option 1} or {option 2} free. Which suits you? If we need a parking permit or to sign in at the building, please let us know.

Rescheduling

Done, your clean on {date} is moved to {new date}. Just a reminder: changes or cancellations within {hours} hours {policy}.

Reminder the day before

Reminder: we’re coming to clean tomorrow at {time} at {address}. We’ll message you {minutes} minutes before we arrive.

Asked how to pay

You can pay by {payment methods} after the clean. Regular clients can also pay once a month.

On the way

We’re nearly there, about {minutes} minutes away. {cleaner name} will be cleaning for you today.

Clean finished

All done for today! Photos of the finished clean are here: {link}. If we missed anything, tell us within {days} days and we’ll come back to put it right.

Something was missed

I’m sorry it wasn’t up to standard! Please send photos of the spots we missed and we’ll come back before {date} to put it right, at no charge.

Something was damaged

I’m very sorry! Please send a photo of the damage and we’ll contact you by {time} to explain how we’ll repair or compensate.

Offering regular cleans

Thanks for booking with us! If you’d like a regular clean every {weeks} weeks, we can keep the same slot for you. Shall I set it up?

After a clean

Enjoying the clean home? If you’re happy with the service, would you leave us a Google review? {review link}