WhatsApp auto reply messages for online shops and makers

Someone messages for the first time

Hi, thanks for messaging {shop name}! Everything we make is here: {shop link}. Ask us about stock, custom orders or shipping times right here.

A screenshot of a product comes in

Hi, thanks for asking! That’s our {product}, and it’s {in stock / made to order} at the moment. Tell us the colour or size you need and we’ll check.

Outside your reply hours

Thanks for your message! {shop name} is a one-person shop and I reply {reply hours}, in order. Products, shipping costs and times are here in the meantime: {link}

Asked about shipping

Shipping: {option 1} {price}, {option 2} {price}, free over {amount}. International shipping is quoted separately; just ask before you order.

Asked for a custom price

Custom prices depend on {what affects the price}. Send me the design or a reference picture, how many you need and when, and I’ll reply with a price and making time within {days} days.

A bulk order

For {number} or more, the price is {price} each and making takes about {days} working days. If you’d like cards or gift wrap, just say.

Explaining a pre-order

This one is a pre-order: it ships about {days} working days after you order. You can change the design until I start making it; after that it can’t be changed.

Confirming a custom order

Let me confirm your order: {item}, {colour or text}, quantity {number}, total {amount}, shipping around {date}. If it’s all right, reply “confirm” and I’ll start.

Asked how to pay

You can pay by {payment methods}. For a bank transfer, use {payment details} and send me the reference and your name; I’ll ship once it’s in.

Payment not received yet

Hi, just a reminder that I haven’t received payment for your order from {date} yet. I’ll hold the item until {date}. If you’ve already paid, send me the reference and I’ll check again.

Order shipped

Your order is on its way! It’s with {carrier}, tracking number {tracking number}: {tracking link}. It should arrive in about {days} days.

A delay

I’m sorry, your {product} is delayed until {date} because {reason}. If you’d rather not wait, I can switch it to {alternative} or cancel and refund. Which would you prefer?

A faulty or damaged item

I’m sorry it arrived like that! Could you send photos or a short video of the box and the item? Once I’ve seen them I’ll replace it or refund you, and I’ll cover the return postage.

A return request

Thanks for letting me know. Please send it back unused with its packaging; {returns policy}. Send me your order number and I’ll tell you how to return it and when the refund will arrive.

After delivery

Thank you for your order! If anything isn’t right when it arrives, just message me. {care instructions}

New item for a past customer

Hi {customer name}, there’s a new version of the {product} you bought: {link}. Reply if you’d like me to put one aside.

A few days after delivery

Are you enjoying your {product}? If you have a moment, a review or a photo on {review site} would mean a lot: {link}. Thank you for supporting a one-person shop!