WhatsApp auto reply messages for photographers

Freelance photographers mostly get asked three things: are you free, how much, and when will the photos be ready. These 16 replies are sorted by situation; put in your own packages, deposit and delivery times, and be precise about what the price includes and how the photos may be used.

Updated · 16 replies

How to use: replace the words in braces with your own details before sending, e.g. {shop name} with your business name.

First hello

  1. Someone messages for the first time

    Hi, thanks for messaging {studio name}! My portfolio is here: {portfolio link}. To check availability and prices, tell me the type of shoot, the date and the location.

  2. Gathering what you need to quote

    Thanks for getting in touch! To quote, I need: 1) the type of shoot (wedding, family, product, event…), 2) date and location, 3) number of people or products, 4) what the photos are for and how many you need.

Outside business hours

  1. You are shooting or off

    Thanks for your message! I’m probably on a shoot right now and will reply by {time}. Packages and recent work are here in the meantime: {link}

Prices and quotes

  1. Asked about packages

    Packages: {package 1} {price} ({hours}, {number} edited photos), {package 2} {price} ({what’s included}). Travel, location fees and extra edits are separate. Details: {link}

    Suggested shortcut /prices

  2. Sending a custom quote

    Based on what you described, the shoot is {amount}, including {included} and not including {excluded}. The quote is valid until {date}; a deposit secures the date.

  3. Photos for commercial use

    If the photos will be used for {use}, the quote includes a licence for {scope and term}. If you need wider use, we can talk it through.

Availability, rescheduling and rain plans

  1. Asked if a date is free

    {date} is free at the moment. The date is only held once the deposit is paid; if someone else pays first, it goes to them, I’m afraid.

    Suggested shortcut /availability

  2. Rescheduling

    No problem. I could do {date 1} or {date 2} instead. Just so you know, moving a shoot within {days} days {policy}.

  3. Rain is forecast

    Heads-up: rain is forecast for our outdoor shoot on {date}. The backup plan is {rain plan}, and I’ll confirm with you at {time} the day before whether we move it.

Deposits and payment

  1. Deposit to hold the date

    A {deposit} deposit holds the date, payable by {payment method}: {payment details}. The balance is due {when}. If you need an invoice, send me the details.

    Suggested shortcut /deposit

Shoot and delivery

  1. Before the shoot

    Reminder: we’re shooting on {date} at {time} at {location}. You might bring {outfits or props}; send me any reference shots you love before the day.

  2. Picking and editing

    Your photos are being edited and will be ready by {date}. The proofs are here: {link}. Please pick the {number} you want fully edited by {date}.

    Suggested shortcut /delivery

Complaints and refunds

  1. Asked to change the edits

    Thank you for telling me, and I’m sorry they don’t feel right yet. Send me the photo numbers and what you’d like changed; your package includes {number} rounds of changes.

  2. Delivery is late

    I’m sorry, delivery is going to slip to {date} because {reason}. I’ll send {partial delivery} now so you have something to use in the meantime.

Thank-you and repeat business

  1. Delivering the photos

    Your photos are ready! Download them here: {link} (the link works for {days} days, so please back them up). Thank you for choosing me!

Asking for a review

  1. A few days after delivery

    If you love the photos, would you leave me a Google review? {review link} And if you share them, please tag {handle}.

How to set these up in WhatsApp Business

The WhatsApp Business app has three places for saved replies. Menu names differ slightly between Android and iPhone and change with app updates, so follow WhatsApp’s help pages linked below.

  1. Greeting message: in the app’s business tools, turn on a greeting message for people who message you for the first time. Use one of the first-hello replies.
  2. Away message: turn on an away message and schedule it for outside business hours. Use one of the after-hours replies.
  3. Quick replies: save the rest as quick replies with a short shortcut, then type “/” in a chat to pick one.
  • Keep each saved reply to one question and one next step; long replies go unread.
  • Check your hours, prices and policies in every saved reply whenever they change.

Replies you type or pick yourself in the WhatsApp Business app are ordinary chats. Messages sent through the WhatsApp Business Platform (the API that tools use) follow Meta’s pricing: from 1 October 2026 each business number gets 1,000 free service messages a month, then they are charged. Meta: WhatsApp pricing

WhatsApp Help Center: greeting messages, away messages and quick replies (checked 2026-10-25): greeting messages, away messages, quick replies

Questions people ask

What should a quote message spell out?

Hours of shooting, number of delivered and edited photos, rounds of changes, delivery time, travel and location fees, and how the photos may be used. Put it in one message or quote and ask the client to confirm.

Can availability be confirmed automatically?

Better not. Availability depends on your calendar. Automate the rule (“the date is held once the deposit is paid”) and answer the date question yourself.

Can I paste these straight into WhatsApp Business?

Yes. Replace the words in braces with your own details and save them as a greeting message, away message or quick reply. Send yourself a test message from another phone afterwards.

What is the difference between a greeting, an away message and a quick reply?

A greeting goes out automatically when someone messages you for the first time, an away message goes out automatically while you are away or closed, and a quick reply is a saved message you choose yourself in a chat.

Is it OK to send an automatic reply to every message?

Keep automatic messages to the first hello and after-hours replies. Everything else reads better when a person picks or checks it, which is why Rex drafts and waits for your approval instead of sending on its own.