WhatsApp auto reply messages for nail and lash salons

Someone messages for the first time

Hi, thanks for messaging {shop name}! To book, send the service you would like and a day and time that suits you. You can also send a photo of a design and I will quote it.

You are with a client

Hi {customer name}, it’s {your name} from {shop name}. I’ve got your message; I’m with a client right now and will reply properly by {time}.

Away message after closing

Thanks for your message! {shop name} is closed right now. Our hours are {opening hours}, and I’ll reply when we open. If you’d like to book, leave the service and a preferred date.

Holiday closure

We’re closed until {date} for {reason}. Your message has reached us and I’ll answer it as soon as we’re back. Thanks for your patience!

Asked for the price list

Our main prices: gel manicure {price}, gel pedicure {price}, French {price}, removal {price}. Nail art is priced by design; send a photo and I’ll quote it.

A design photo comes in

Thanks for the photo! That design is about {price} and takes around {time}. Extra length or extra art changes the price a little. Shall I hold a slot for you?

Asked about lashes

Lash prices: classic full set {price}, hybrid {price}, volume {price}. Infills within {days} days are {price}. If it’s your first set, classic is a good place to start.

Someone wants to book

Happy to book you in! Please send: 1) the service, 2) two days and times that work, 3) whether you need a removal. The slot is booked once you get my confirmation.

Rescheduling

No problem. I can move you to {option 1} or {option 2}. Which suits you? Just so you know, changes within {hours} hours of the appointment {policy}.

Cancelling

Done, your appointment on {date} at {time} is cancelled. {deposit note} Hope to see you another time!

Reminder the day before

Reminder: you’re booked for {service} tomorrow at {time} at {address}. If you’re running more than {minutes} minutes late, message me so I can adjust.

Taking a deposit

To hold the slot we take a {deposit} deposit, which comes off your bill on the day. You can pay by {payment method}: {payment details}. Send me a quick message when it’s done.

Asked how to pay

In the salon you can pay by {payment methods}. If you need a receipt, just ask when you pay.

A set lifts or breaks

I’m sorry that’s happened! Could you send me a photo? If a set lifts or breaks within {days} days and it wasn’t knocked, I’ll fix it free of charge. Let me find you a slot.

Unhappy with the result

Thank you for telling me, and I’m sorry it isn’t what you hoped for. Tell me what you’d like changed and I’ll suggest a fix so you leave happy.

After the appointment

Thanks for coming in today! For the first {hours} hours, avoid very hot water, and wear gloves for cleaning so your nails last. You’ll be ready for a new set in about {weeks} weeks.

A regular you have not seen for a while

Hi {customer name}! It’s been {weeks} weeks since your last set. Would you like me to save you a slot? This month’s new designs: {link}

After a visit

If you enjoyed your visit, would you leave us a short Google review? {review link} It really helps a small salon like ours. Thank you!